Privacy Policy

Likewise, you authorize the use of your data to send you information on products and services offered by D.Franklin that we consider may be of your interest. Your consent is understood as given unless you expressly revoke that consent in writing. You may exercise your rights of access, amendment, cancellation and opposition, in accordance of the Personal Data Protection organic law 15 /1999, dated December 13th. In the same way you may request to be excluded from our electronic communications services. To exert such right you can contact us through the following Contact Form. The responsible of the treatment of the data is D.Franklin with address C/ Xixona, 3 - 03204 Elche (Alicante) Spain.

Personal data we process

We may process the following data depending on your relationship with D.Franklin:

• Identification and contact data: first name, last name, email, phone number, shipping address, and billing address.
• Purchase data: products purchased, orders, returns, exchanges, incidents, communications, and preferences.
• Payment data: D.Franklin does not store full card details. Payments are handled through secure payment providers.
• Browsing data: IP address, online identifiers, device, browser, language, country, and data obtained through cookies when you have consented to their use.
• Marketing data: newsletter subscription, commercial preferences, and interactions with communications sent by D.Franklin.

Purposes of processing

We process your data for the following purposes:

• To manage orders, payments, shipments, returns, exchanges, warranties, and customer service.
• To send communications related to your order or the provision of the service.
• To comply with legal, tax, accounting, consumer, and data protection obligations.
• To respond to inquiries received via forms, email, social media, or other contact channels.
• To send commercial communications if you have subscribed or given your consent.
• To analyze website performance and measure advertising campaigns through non-essential cookies, provided you have accepted them.
• To prevent fraud, misuse, unauthorized access, or security issues.

Legal basis

The legal basis for processing your data depends on each purpose:

• Contract performance: to manage purchases, payments, shipments, returns, exchanges, warranties, and order-related support.
• Legal obligation: to comply with tax, accounting, legal, consumer, and data protection obligations.
• Consent: for newsletters, commercial communications, non-essential cookies, and other purposes requiring it.
• Legitimate interest: for website security, fraud prevention, handling inquiries and incidents, and improving our services, provided that user rights do not prevail.

Data recipients

We may share your data with providers necessary to deliver our services, such as e-commerce platforms, payment gateways, financial institutions, carriers, logistics services, email marketing tools, analytics and advertising providers, customer service services, returns management tools, technology providers, legal or tax advisors, and public authorities where there is a legal obligation.

These providers will process only the data necessary to provide their services and in accordance with applicable legal safeguards.

International transfers

Some technology providers may be located outside the European Economic Area or provide services from third countries. In such cases, D.Franklin will adopt appropriate safeguards in accordance with data protection regulations, such as adequacy decisions, standard contractual clauses, or other legally valid mechanisms.

Before publishing this policy, D.Franklin must confirm the specific providers used, especially Shopify, Google, Meta, email marketing tools, review tools, returns tools, and customer service services

Data retention period

We will retain your data for as long as necessary to manage the relationship with you and, subsequently, for the periods required by tax, accounting, commercial, consumer, or data protection regulations.

Data processed based on your consent will be retained until you withdraw such consent or request its deletion, unless another legal basis exists for retaining it.

User rights

You may exercise your rights of access, rectification, erasure, objection, restriction of processing, portability, and withdrawal of consent by contacting us through the Contact Form.

To process your request, we may ask for additional information if necessary to verify your identity.

If you believe your data has not been processed correctly, you may file a complaint with the Spanish Data Protection Agency at www.aepd.es

Commercial communications

D.Franklin will only send commercial communications by email or other electronic means where there is a legal basis to do so, particularly when the user has given consent.

Users may unsubscribe at any time using the link included in each commercial communication or by contacting us through the Contact Form.

Minors

The website is not intended for children under 14 years of age. If D.Franklin detects that it has collected data from a minor without sufficient authorization, it will delete such information as soon as possible.

Security

D.Franklin applies reasonable technical and organizational measures to protect personal data against loss, misuse, unauthorized access, alteration, or disclosure.

Changes to the Privacy Policy

D.Franklin may update this Privacy Policy when data processing activities, providers, services offered, or applicable regulations change. The current version will be the one published on this page.